Delivery and collection
- Is click and collect available to everyone?
- Will I be given a time slot to come and collect my car?
- I want to return my car. Do you collect it free of charge?
- Where does cinch deliver to?
- Will I be given a time slot for home delivery?
- Can someone else collect or take delivery of my car?
How cinch works
- Does cinch sell new cars?
- Can I add my personal number plate to my new car before it's delivered?
- How will my personal data be used and stored?
- My car has a private number plate and I want to keep it. What is the process?
- Does cinch offer GAP insurance?
- Can I sell my car to cinch without buying one?
Contact
cinchCover
- What is cinchCover?
- When will my cinchCover payments start?
- What's the cinchCover cancellation policy?
- How can I claim on my cinchCover extended warranty policy?
- How can I make a claim on my cinchCover scratch and dent or alloy wheel policy?
- What is Vehicle Care by Assurant?
Part exchange
- Can I part-exchange more than one car with cinch?
- When will my part-exchange car be collected?
- What documents do I need to part-exchange my car?
- I want to part-exchange my car but I don't have the V5. What do I need to do?
- If I return my cinch car, can I get my part-exchange car back?
- How do I know I'm getting a good price for my part exchange?
Payment and pricing
- What does the cinch admin fee cover?
- I bought my car on finance with cinch. Can I change my Direct Debit details?
- Can I split my payments across multiple cards when I buy a car from cinch?
- I'm buying a car on finance with cinch. When will my first payment be taken?
- Are your prices negotiable?
- Why has the list price of a car changed?
Returns
- I'm returning my car. Who's responsible for insuring it until it's collected by cinch?
- How does your money back guarantee work?
- How long does it take for a refund to be processed?
- If I return my car will the express delivery/collection fee be refunded?
- If I return my car to cinch will I get the admin fee refunded?
- What if I've had an accident and want to return my car to cinch?
Warranty
- I need to make a claim on my 90-day warranty. How do I do this?
- Will my car come with a warranty?
- Are there reviews of cinch warranty?
- What if something goes wrong with my car after the 14-day returns period?
- What does cinch's 90-day warranty cover?
- How long is cinch's warranty?
cinchCharge
- I'm having some technical problems with the cinchCharge app. Who can help me?
- How do I find my payment history in the cinchCharge app?
- Can I get a second cinchCharge card for another driver?
- When will I pay for my cinchCharge charging session?
- Can I get the cinchCharge card and app anywhere else?
- How do I activate my cinchCharge card?
cinchCare
cinch Store
- What are the cinch Store opening hours?
- Can you move any car on your website to a cinch Store near me?
- Can I pick my car up from a cinch Store a few days after I've bought it in-store?
- Can you help me choose the right car when I visit a cinch Store?
- Can I drive away with my new car the same day I buy it from a cinch Store?
- Can I buy a car on finance at a cinch Store?
Car finance
- Can I settle my car finance agreement early? And is there a charge?
- What finance plans does cinch offer?
- How long do I need to wait for a finance decision on a cinch car?
- How do I apply for finance on a cinch car?
- Once I've been approved for finance on a cinch car, what are the next steps?
- Which finance providers does cinch work with?
Car history
- Do cinch cars come with a service history?
- Do you offer car history checks?
- When will my next MOT be due?
- Will my new cinch car be taxed?
- I'm returning my car within the 14-day money back guarantee period. What do I need to do with the V5 (logbook) when I receive it?
- Will I be given any previous service history, MOT certificates or other documents with my car?
Car condition
- How much fuel will be in my car?
- Do you sell cars that have been in an accident or are a ‘write off’?
- What if my car has imperfections that weren't previously highlighted?
- What is the phone number for cinch breakdown?
- Do I get any roadside assistance included?
- Will the car have a valid MOT on delivery?