Cinch Cars Limited offers a quick, courteous complaint resolution via email, online form, or mail. They conduct Data Protection checks, investigate issues, and aim to resolve complaints within three business days. If unresolved, a Final Response Letter outlines escalation options, including referral to South Yorkshire Trading Standards or the Financial Ombudsman Service for independent Alternative Dispute Resolution. They comply with final decisions from these bodies.
We aim to provide a quick, courteous and fair resolution to every complaint.
You can get in touch with our Complaints Team using any of the methods below:
🌐 Submit your complaint using our online webform
✉️ Write to us at:
cinch Cars Limited
Form 2
18 Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9XA
How it works
We'll aim to resolve your complaint as quickly as possible and keep you updated while we work to put things right.
If we aren't able to reach a resolution, we'll send you a Final Response Letter. This will explain our decision, outline any available escalation options and let you know the timescales for referring your complaint.
If your complaint relates to your vehicle, you may be able to refer the matter to South Yorkshire Trading Standards Services
If your complaint relates to a regulated activity (in relation to finance where we've acted as a credit broker), you may be able to refer the matter to The Financial Ombudsman Service.
We will abide by any final decision made by either South Yorkshire Trading Standards or the Financial Ombudsman Service.