The organisation is committed to delivering good consumer outcomes under the FCA’s Consumer Duty, ensuring clear communication, products that meet needs with fair value, and timely support. Additional assistance is available via their links page, and customers can contact them if support or information falls short.
Our Commitment to Fair Treatment and Support Under the FCA’s Consumer Duty
As an organisation, we are committed to ensuring our customers receive good consumer outcomes in line with the FCA’s Consumer Duty.
The Consumer Duty means you should receive clear and understandable communications, products and services that meet your needs and offer fair value, and the customer support you need, when you need it.
If you require any additional support during your purchase, the below list provides details of organisations that can offer further guidance and assistance:
| Organisation Name | Support Type | Website Link |
| Step Change | Debt Advice Charity | www.stepchange.org |
| Money Helper | Govt backed Debt Advice | www.moneyhelper.org.uk/en |
| The Money and Pensions Service | Govt backed Money Advice | maps.org.uk |
| National Autistic Society | Autism assistance | www.autism.org.uk/directory |
| National Numeracy Charity | Help with numbers | www.nationalnumeracy.org.uk |
| MIND Charity | Mental Health assistance | www.mind.org.uk |
| Cruse Bereavement Support Charity | Bereavement Support | www.cruse.org.uk |
| SCOPE Disability Support Charity | Disability support | www.scope.org.uk/services |
| Adult Literacy Trust Charity | Help with reading | alt.org.uk |
| Citizens Advice | Debt Advice Charity | www.citizensadvice.org.uk |
This list is not exhaustive and other organisations may better suit your needs. Please seek any appropriate support you may need to assist you with your purchase.
If at any time you feel you have not received the information or support you expected from us, please contact us using the address or telephone number provided here.