To activate your cinchCharge card, download the cinchCharge app from the App Store or Google Play and follow the setup steps using your car registration number, unique card code, billing postcode, and payment card. The app helps find chargers, filter by speed, get directions, track payments, and start/stop charging on selected networks. For issues, start a chat in the app or contact cinchCharge@pauatech.com. If your card is lost, freeze it in the app and request a £10 replacement. Remove payment info and return the card if you return your car. Paua holds your data per their Privacy Policy.
How do I activate my cinchCharge card?
Download the cinchCharge app (App Store or Google Play) and follow the setup steps.
You’ll need:
✔️ Car registration number
✔️ Unique card code
✔️ Billing postcode
✔️ Payment card
👉 Find out more about cinchCharge and download the app
What does the cinchCharge app do?
The app helps you:
✔️ Find nearby chargers
✔️ Filter by speed and availability
✔️ Get directions
✔️ See cost per kWh
✔️ Start and stop charging (on selected networks)
✔️ Track payments
👉 Find out more and download the app
Who do I contact if I’m having problems with the cinchCharge app?
In the app, start a chat via the main menu.
If you can’t access the app, try deleting and reinstalling it. If you're still having trouble, please contact Paua's support team directly:
What do I do if my cinchCharge card is lost, stolen or damaged?
✔️ Head to the app
✔️ Select "Freeze card"
✔️ Request a replacement via ‘Email us’ in the app
Replacement fee: £10
What should I do with my cinchCharge card if I return my car?
✔️ Remove your saved payment method in the app
✔️ Return the card with your car (if possible)
♻️ We’ll deactivate your account and securely recycle the card.
Will Paua hold any of my personal details?
Yes, the cinchCharge app is created by Paua. Please refer to their Privacy Policy for more details.