During your 3-month warranty, report problems via My Profile on cinch.co.uk by selecting "Report a problem." Repairs may be done on-site by a mobile van or at an approved garage nearby. You cannot choose your own garage. A courtesy car is provided if repairs exceed 8 hours or parts take over 48 hours to arrive, subject to warranty terms and conditions.
How do I report a problem during my warranty period?
You can report a problem during your 3-month warranty by heading to My Profile and selecting 'Report a problem'.
📩 Log your issue online
Submit your request here
Using the online tool is the fastest way to get support because it:
- Sends your case directly to the correct specialist team
- Allows you to upload photos and supporting information
- Helps us resolve issues faster without waiting on the phone
If a repair van isn’t available or the issue can’t be fixed on‑site, we’ll help you get booked in at a nearby cinchServicing at Marshall store, or another approved repairer.
Can I choose my own garage?
Not at the moment. All repair bookings must be made with one of our approved repairers. We will always aim to arrange repairs with a garage that is conveniently located near you to make the process as easy as possible.
Will I get a courtesy car with my 3-month warranty?
Yes, you’ll get a courtesy car under the 3-month warranty if your authorised repairs meet either of the following criteria:
✔️ The estimated labour time exceeds 8 hours and/or:
✔️ Parts required to complete the repair take longer than 48 hours to arrive
Please note that this is subject to our warranty terms and conditions.