Within 14 days, customers can return their car by confirmed appointment for a full refund. Finance providers are notified and deposits refunded. Cinch notifies the DVLA, which cancels tax and refunds eligible unused full months; Direct Debit payments stop automatically.
How do returns work?
We’re confident you’ll love your car, but we’re only happy if you are too.
If you change your mind within 14 days, returning your car is simple.
✔️ To receive your refund as quickly as possible you can return your car to one of our cinch Stores or Click & Collect locations listed below (by confirmed appointment only)
● Corby
● Derby
● Avonmouth
● Belle Vue
● Blackbushe
● Brighouse
● Livingston
✔️ This applies whether your car was delivered or collected
✔️ If you decide to return your car you'll receive a full refund
Want to discuss returning your car or changing to a different one? Please submit a return request form as soon as possible and a member of the Customer Experience team will be in touch with you to discuss next steps.
What happens to my finance if I return my car?
If you've arranged finance but decided to return your car within the 14-day money-back guarantee period:
✔️ We'll notify your finance provider that the vehicle is being returned
✔️ Any deposit you've paid will be refunded
⚠️ Important: We'll inform your lender of the return, but we recommend contacting them directly as well to confirm any next steps and ensure your finance agreement is updated correctly.
What happens to my car tax if I return?
If you've paid your vehicle tax in full for 6 or 12 months, the process is straightforward:
✔️ We'll notify the DVLA once we've received the vehicle and V5C logbook
✔️ Your vehicle tax will be cancelled automatically, as road tax doesn't transfer with the vehicle
✔️ The DVLA will calculate any refund based on any unused full months remaining
✔️ Your refund will be sent by cheque to your DVLA-registered address, usually within six weeks
If you pay for your vehicle tax by Direct Debit, future payments will be cancelled automatically. However, you won't receive a refund for the current month's payment.
👉 For more information on DVLA tax refunds, click here
⚠️ Important: We'll notify the DVLA once we've received your vehicle and V5C logbook. Please do not cancel your vehicle tax yourself, as this could leave the vehicle untaxed while it remains registered in your name.