Cancellations before delivery or collection are easy, with full refunds including admin and delivery fees. For financed vehicles, the finance provider is notified, and deposits refunded, but customers should also contact their lender to confirm updates. Contact cinch at 0333 015 4101, Monday to Friday, 8am to 6pm.
How do cancellations work?
We understand that plans can change — no worries!
If you change your mind before your delivery or collection day, cancelling your order or switching to a different car is straightforward.
✔️ Simply get in touch and let us know
✔️ This applies to cars purchased online or in a cinch Store
✔️ If you decide to cancel, you'll receive a full refund, including any admin and delivery fee you've paid
Want to discuss cancelling your order or switching to a different car? Please contact us as soon as possible on:
📞 0333 015 4101
🕒 Monday to Friday, 8am to 6pm
What happens to my finance if I cancel my order?
If you've arranged finance but decide to cancel before your delivery or collection day:
✔️ We'll notify your finance provider that the vehicle is being cancelled
✔️ Any deposit you've paid will be refunded
⚠️ Important: We'll inform your lender of the cancellation, but we recommend contacting them directly as well to confirm any next steps and ensure your finance agreement is updated correctly. Please also note that any credit searches may remain on your credit file.