All cinch cars undergo thorough quality checks. If you find issues at delivery or collection, inform the handover specialist or report via My Profile. You can refuse the car if unhappy, with a 14-day money-back guarantee for peace of mind.
All cinch cars are thoroughly checked in line with our quality standards.
If you spot something unexpected at delivery or collection:
✔️ Let your cinch handover specialist know straight away
✔️ Alternatively, you can raise the issue with our Customer Service team through My Profile and select Report a problem
If you're unhappy with the car at the point of delivery or collection, you're under no obligation to accept it. We'll take the car back and discuss the next steps with you.
⚠️ Important: All cinch cars come with a 14-day money-back guarantee, giving you extra peace of mind after purchase.