Here are some common issues that can cause a charge to fail, and how to resolve them.
Do you have a charging schedule on your car? This may override your attempts to start a charging session. Check any settings on your car dashboard.
Some cars have location settings for charging. Make sure this is turned off or changed if the charge isn't registering.
Some cars need to be locked in order to charge.
Sometimes, unlocking the car can cause charging to stop. Try moving away from your car.
Try resetting your car dashboard to see if it registers the cable.
Some DC chargers need a helping hand. Place the cable firmly into the charge port on your car until it registers a connection. This is usually shown on the chargepoint and on the dashboard of your car.
If none of the above work, contact the charger brand’s customer service team. The phone number for each will be listed in the cinchCharge app.